Comments on: iTunes hack warning!

By: cheezed off former itunes user

cheezed off former itunes user — Fri, 12 Mar 2010 01:17:37 +0000

This just happened to me over the last 2 days. EXACTLY like it happened to you, except my damages were several hundred dollars, to the point where my checking account is now overdrawn by $400. I can’t believe Apple won’t address this issue!

By: KP416

KP416 — Wed, 17 Feb 2010 03:13:28 +0000

Happened to me also. After calling tech support for the iphone and doing a web chat both recommended I send an email.

Apple, thanks for the support. I guess I am glad I found it with only $1.29 charged so far.

Shcoked at the lack of help when the guy on the phone is acknowledging there is a fraud issue here.

By: Char

Char — Fri, 22 Jan 2010 22:39:27 +0000

WOW. Went to pay my Visa today and saw that there was over $600 in charges from itunes that were not mine.. I hardly use itunes. Anyway, called visa, cancelled card and chatted online with Guy P from Apple. Itunes account is on hold, new visa card is in the mail. Can’t believe this happens?? Seriously everyone, it’s Apple, Can’t they fix this problem?

By: Michelle

Michelle — Thu, 07 Jan 2010 01:11:34 +0000

Sounds like a lot of us have become victims but Apple chooses to do nothing to help. Does anyone think that a class action lawsuit would help with this matter?

By: kevin

kevin — Wed, 02 Dec 2009 19:24:56 +0000

You should be able to contact Apple support via phone on this or go into a mac store and bug the genius bar workers. They should be able to look up your old contact name. That really sucks though. It seems like there is a concerted effort here to hack iTunes accounts. If Apple keeps refusing to acknowledge it or take any responsibility to improve things, it might be time to start trying to get some press attention on it.

By: Jana

Jana — Wed, 02 Dec 2009 11:42:50 +0000

Yep, just happened to me. This has been helpful knowing I’m not the only one. However, it’s also frustrating knowing that Apple won’t do anything. I’ve been a big fan of them, but this really pisses me off. I have over $500 charges to my itunes account. I’m really hoping the bank will be able to do something since it clearly sounds like itunes won’t.

I do have a question…I can’t even get in to see what they changed my email to. I’m not even a registered user anymore because they must’ve changed my name as well.

By: robin

robin — Mon, 16 Nov 2009 02:58:27 +0000

Again, a little late to the game but it happened to me too. I suspect their outsourcing company (which I know they use after spending countless hours on the phone today trying to get my “authorizations” reset) has employees who know of this exploit and are using it. Honestly, it’s an easy fix for someone who has access to that information – pick people who have different email addresses (which mine was) which are likely to still be available through free services such as gmail or others (in my case it was justone.com), change the extension on it in the apple record, register the “new” email and go forth with your purchases. Sad because I was a huge, huge Apple advocate.

By: Susie

Susie — Sat, 07 Nov 2009 19:36:45 +0000

Ok this just happened to me 2 weeks ago the same exact thing. American Express called me and asked if I had made purchases from Itunes in the amount of 41.59 three different times. When I said no they (American Exp) stop authorization on the card and canceled it for me. Itunes did not notify me I had to notify them by means other than my Itunes account since I was locked out of it due to my password being changed. Most of my charges were game apps @ 9.99 per app, several country Christmas songs, then alot of ganster rap. I am still haggling with Itunes about an outstanding balance of 39.58 they want me to pay before I can download any thing else. Their response is that the items were downloaded to an authorized computer,I say it had to have been an alien teenager due to the content of the purchases and that no one has used my authorized computer. I actually have to go ahead and make the purchase before they will remove the balance. My question to them is where will the content of the download actually go? Boy what a mess!!!

By: Patrick

Patrick — Thu, 27 Aug 2009 17:01:32 +0000

Hi,

a bit late, but I just wanted you to know that there’s definitely NO possibility of you account being cracked up by using passwords you used on artaculous.com – all Passwords are stored as encrypted hashes and so even the artaculous team doesn’t know them!
So hope you further enjoy our platform and note that we’ve NEVER been engaged in any type of phishing or anything else. Just a portal from artists for artists, that’s it.

regards
Patrick

By: Rahle

Rahle — Tue, 18 Aug 2009 11:17:55 +0000

I totally empathise –
I too have had issues with fraud on my credit card on the iTunes App store.
From the day after I registered my credit card on the app store (3 Aug ) till 12 Aug there were 14 fraudulent transactions on my card.

What makes my case slightly different is that I had no fraudulent activity on my actual iTunes account but rather various declined authorisation fees from lastminute. Some successful transactions for EasyJet and some online telephony service safebillinc.com (ironic I know). I live in South Africa – these were all UK based transactions. Then there were 3 transactions from Telkom ADSL – our local telephone service company.
How that happened is beyond me.

I had to laugh when I read Apple’s response to your problem.
After looking online for about an hour to find a PHONE number to speak to a PERSON – after holding for 10 mins – I got redirected to the website to send an email.
The response I got was:
“I understand you are concerned about iTunes Store purchases that were made with your credit card on someone else’s account. I can certainly see how disappointing this would be and I’d be happy to provide any information I can to help.

I’m glad to hear that you have cancelled your credit card and disputed the unauthorized transactions. A member of your credit card company’s fraud department will contact the iTunes Store directly to resolve this issue. I am sorry, but I cannot reverse those charges for you.

If you suspect you are the victim of identity theft, consider following these recommendations:

- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.

- Close the accounts that you believe have been used without your knowledge.

I sincerely hope that you are able to resolve this matter with the help of your credit card company. I will definitely take the appropriate steps on my end to be sure that this issue is made aware of.”

Sound familiar or what?

I have also changed my itunes account to reflect no card – only free apps for me for now.

I have cancelled the card – moaned to my bank but I guess other than waiting for all the charges to be reversed (once the letters of dispute have been assessed) it’s out of my hands now.

I think Apple really need to wake up and take these security issues seriously.